Privacy Policy
Last updated: July 2026
At AustClean Franchise Opportunities (“AustClean”, “we”, “our” or “us”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or enquire about owning an AustClean franchise.
By using this website, you agree to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
We may collect personal information including:
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Your name
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Email address
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Telephone number
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Business or employment information
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State, suburb or postcode
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Preferred franchise location
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Budget or investment range
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Information you provide through enquiry forms
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Information provided during phone calls or meetings
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Information you submit through our AI assistant or live chat
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Technical information including IP address, browser type, operating system and device information
We may also collect anonymous website usage information through analytics tools.
How We Use Your Information
We collect your information so we can:
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Respond to your enquiries
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Send you the AustClean Franchise Information Pack
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Arrange consultation calls
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Assess franchise suitability
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Provide additional information about franchise opportunities
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Improve our website and customer experience
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Provide customer support
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Comply with legal obligations
We will only use your personal information for purposes reasonably related to your enquiry unless otherwise required by law.
AI Assistant & Chat
This website includes an AI-powered assistant designed to help answer general questions about AustClean franchise opportunities.
Information you enter into the chat may be stored to:
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continue conversations
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improve customer service
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allow our franchise team to follow up where appropriate
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help us improve our website content and customer experience.
The AI assistant provides general information only and does not provide financial, legal or business advice.
Marketing Communications
If you request information or provide your contact details, we may occasionally send you:
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franchise updates
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new territory releases
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investment opportunities
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events or webinars
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useful articles and resources
You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.
Cookies
Our website uses cookies and similar technologies to:
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improve website functionality
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remember user preferences
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measure website traffic
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analyse visitor behaviour
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improve advertising effectiveness
You can disable cookies through your web browser, although some website features may not function correctly.
Analytics
We may use services such as:
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Google Analytics
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Google Search Console
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Meta Pixel
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Google Ads
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Microsoft Clarity
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other website analytics and conversion tracking tools
These services help us understand how visitors use our website so we can continually improve the user experience.
Sharing Your Information
We do not sell your personal information.
We may share your information with:
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authorised AustClean franchise representatives
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AustClean management
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trusted service providers who assist in operating our business
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website hosting providers
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CRM and marketing software providers
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professional advisers where required
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government authorities where legally required
All third-party providers are expected to maintain appropriate privacy and security standards.
Data Security
We take reasonable steps to protect your information from:
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unauthorised access
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misuse
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interference
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loss
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unauthorised disclosure
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alteration
While we use commercially reasonable security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements.
Access and Correction
You may request access to the personal information we hold about you.
If any information is inaccurate or incomplete, you may request that it be corrected.
To make a request, please contact us using the details below.
Third-Party Websites
This website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies separately.
Children’s Privacy
This website is intended for adults interested in franchise ownership.
We do not knowingly collect personal information from children under the age of 16.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised update date.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
AustClean Franchise Opportunities
Phone: 1300 282 532
Website: austcleanfranchise.com.au (or your final franchise website address)
Email: Please use our Contact Form or the details provided on the Contact page.
Australian Privacy Principles
This Privacy Policy is intended to comply with the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth).